Eyaana Terms and Conditions

1. Introduction

Welcome to Eyaana. By accessing or using our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our services.

2. Definitions

• "Eyaana" refers to the AI-powered customer support platform owned and operated by [Your Company Name].
• "User" refers to anyone who accesses or uses the Eyaana platform.
• "Services" refers to all features, functionalities, applications, and services provided by Eyaana.
• "Content" refers to any text, images, data, or other material provided by Eyaana or its users.

3. Eligibility

By using Eyaana, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using Eyaana on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

4. User Responsibilities

Users are responsible for maintaining the confidentiality of their account information, including passwords. Users must not use Eyaana for any unlawful or prohibited purposes. Any misuse of the platform may result in termination of access.

5. Intellectual Property Rights

All content, software, and technology used in the operation of Eyaana are the exclusive property of [Your Company Name] or its licensors. Users are granted a limited, non-exclusive, non-transferable license to use the services for personal or business purposes, subject to these Terms.

6. Account Registration

To access certain features of Eyaana, users must create an account. Users agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

7. Payment Terms

If you purchase any paid services from Eyaana, you agree to pay all applicable fees. Eyaana reserves the right to change its fees at any time. Any changes to fees will be communicated to users in advance.

8. Privacy Policy

Eyaana respects your privacy. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and disclose your information. By using Eyaana, you agree to the terms of our Privacy Policy.

9. User-Generated Content

Users may submit content, such as feedback, suggestions, or other materials ("User-Generated Content"). By submitting User-Generated Content, you grant Eyaana a worldwide, non-exclusive, royalty-free license to use, reproduce, distribute, and display such content in connection with the operation of the services.

10. Prohibited Activities

Users agree not to engage in any of the following activities:

• Posting or transmitting any content that is unlawful, harmful, threatening, abusive, or defamatory.
• Using the platform to violate the rights of others, including intellectual property rights.
• Engaging in any activity that could harm or disrupt the operation of Eyaana or its services.
• Attempting to gain unauthorized access to Eyaana's systems or accounts.

11. Termination

Eyaana reserves the right to suspend or terminate access to the platform at any time, for any reason, including but not limited to violation of these Terms. Upon termination, users must cease all use of the services and delete any copies of the platform in their possession.

12. Disclaimers

Eyaana is provided "as is" without warranties of any kind, either express or implied. Eyaana does not guarantee that the services will be uninterrupted or error-free. Users use the platform at their own risk.

13. Limitation of Liability

In no event shall Eyaana, its affiliates, or its licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with the use of the services.

14. Indemnification

Users agree to indemnify and hold harmless Eyaana, its affiliates, and its licensors from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising out of or in connection with their use of the services, violation of these Terms, or infringement of any rights of another party.

15. Governing Law

These Terms and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of United Arab Emirates, without regard to its conflict of law principles.

16. Changes to Terms

Eyaana reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the platform. Continued use of the services after changes are posted constitutes acceptance of the revised Terms.

17. Contact Information

If you have any questions or concerns about these Terms, please contact us at info@eyaana.com or call us at +971 45820203

Eyaana Privacy Policy

1. Introduction

At Eyaana, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services. By accessing or using Eyaana, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Contact Information: Name, email address, phone number, and other similar contact details.
• Account Information: Usernames, passwords, and other details needed to create and manage your account.
• Payment Information: Billing address, credit card details, and transaction history for processing payments.

2.2 Usage Data

• Log Information: Details of your usage of Eyaana, including IP addresses, browser types, access times, pages viewed, and other usage statistics.
• Device Information: Information about the device you use to access Eyaana, including hardware model, operating system, and device identifiers.

2.3 Cookies and Tracking Technologies

• Cookies: Small data files stored on your device to help us remember your preferences and improve your experience.
• Web Beacons: Electronic images used to track the effectiveness of our marketing and understand user engagement.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Services

• To deliver and manage our services, including customer support, billing, and account management.
• To improve and personalize your experience with Eyaana by understanding how you use our services.

3.2 Communication

• To send you service-related communications, such as account notifications, updates, and technical support.
• To provide you with promotional and marketing communications, where permitted by law.

3.3 Compliance and Security

• To comply with legal obligations and protect the rights and safety of Eyaana, our users, and the public.
• To detect, prevent, and address fraud, security breaches, and other potentially harmful activities.

4. How We Share Your Information

We may share your information with third parties under the following circumstances:

4.1 Service Providers

• We may share your information with third-party service providers who assist us in delivering our services. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

4.2 Legal Compliance

• We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

4.3 Business Transfers

• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement a variety of security measures to protect your personal information. These include encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

7.1 Access and Correction

• You can access and update your personal information by logging into your Eyaana account or contacting us directly.

7.2 Data Portability

• You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.3 Opt-Out of Marketing Communications

• You can opt out of receiving marketing emails from us by following the unsubscribe link in the emails or by contacting us directly.

7.4 Deletion

• You may request the deletion of your personal information, subject to certain legal and contractual restrictions.

8. Children’s Privacy

Eyaana is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

9. International Data Transfers

Eyaana operates globally, and your information may be transferred to and processed in countries outside of your own. These countries may have different data protection laws. We ensure that any such transfers comply with applicable legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@eyaana.com or call us at +971 45820203